Observe.AI combines conversation intelligence with AI-powered automation to help you understand your customers better, support agents and sellers in real-time and post-interaction, and boost customer satisfaction— all while reducing operating costs. Founded in 2017 by Sharath Keshava Narayana and Swapnil Jain, Observe AI is a conversational intelligence platform for contact centres. Observe.AI is from all over the world with diverse experience in contact center operations, customer experience, data science, and more. We’re serving companies and organizations in industries ranging from FinServ to healthcare, retail, insurance, and education.
