Yellow.ai, formerly Yellow Messenger, is a multinational company headquartered in San Mateo, California focused on customer service automation. Founded in 2016, Yellow.ai serves 1,100+ enterprises in 85 countries, including Pelago (part of Singapore Airlines), Waste Connections, Sony, Domino’s, Hyundai, Volkswagen, Decathlon, Randstad and the Lulu Group International, among others. It offers products across 35 channels (text and voice platforms like mobile, social media, messaging, web, voicebots and more) and supports 135 languages. It also claims to automate 16 Bn+ platform conversations annually. Yellow. ai’s conversational AI can 10X your brand’s customer engagement by having meaningful conversations on WhatsApp to increase brand engagement, aid product discovery, offer customer support and more. Company website says, “Streamline customer service operations with accurate, faster and human-like interactions across voice, chat and email channels powered by our platform’s superior LLM capabilities. Deploy instantly to deliver consistent and personalized service that keeps customers coming back.”
