Genesys | Contact Centre Software

Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management. Deliver personalized experiences at scale with an all-in-one contact center. Drive employee efficiency in your contact center and beyond with a WEM standalone solution. Realize value faster with AI that’s easy to deploy, control and optimize. It is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software. Genesys is the global leader in cloud customer experience and contact center solutions spanning over 100 countries. The Genesys Cloud Software as a Service (SaaS) solution is a web-based suite of cloud services for enterprise-grade communications, collaboration, and customer experience management.