Wipro will acquire London-headquartered Capco in a USD 1.45 billion

Set to be its biggest ever buyout, Wipro will acquire London-headquartered Capco in a USD 1.45 billion (over Rs 10,500 crore) deal as the Indian IT major seeks to become a “bolder and ambitious” company as well as rake in higher revenues from banking and financial services space. Announcing the deal on Thursday, Wipro said the acquisition will provide it access to 30 new large banking and financial clients and strengthen its position in the Banking, Financial Services and Insurance (BFSI) sector.

UK based Building Society takes call centre workforce management to the Cloud with NICE Systems

NICE announced today that Skipton Building Society has selected its cloud-based Workforce Management (WFM) and Employee Engagement Manager (EEM) offerings as a bundled solution for its contact centers. As part of an ongoing effort to adopt the most advanced technologies, the UK based building society chose NICE to provide its workforce with flexible scheduling capabilities and thereby improve employee satisfaction while boosting efficiencies through AI-driven forecasting and ensuring rapid ROI. The combined solution of NICE WFM and EEM in the cloud was seen by Skipton Building Society as complementing its long-term business strategy as well as its policy of employee centricity at the forefront.

We are very pleased that Skipton Building Society has joined thousands of leading contact centers around the world in using the NICE – John O’Hara, President, NICE EMEA

With the decision to migrate to the NICE WFM cloud and deploy EEM, Skipton Building Society and NICE have strengthened an existing fruitful relationship. The process was easy and transparent, bringing flexibility, savings and smarter decision-making to the building society’s workforce management with embedded AI and cloud-based technology. We are very pleased that Skipton Building Society has joined thousands of leading contact centers around the world in using the NICE suite of intelligent solutions to help optimize its operations and revolutionize employee engagement.

SAP, has Reported a 17% Increase Cloud based Revenues but its Overall Revenues for the Year Fall by 1%

German tech giant, SAP, has reported a 17% increase cloud based revenues to €8.085 billion ($9.8 billion) for the financial year 2020. Despite the boost in cloud based revenues, SAP saw its overall revenues for the year fall by 1% to €27.338 billion ($33.2 billion). SAP’s decision to push its cloud based services to its clients reflects its desire to provide services with regular, predictable revenue streams. In a statement to the press, SAP said that it had successfully boosted the portion of its revenues that were attributed to predictable, recurring sources, by 5% to stand at 72% of its total revenues.

We are Reinventing how Businesses Run by Accelerating Our Customers’ Transformation in the Cloud – Christian Klein, CEO of SAP

The world’s leading companies are turning to SAP to become intelligent enterprises. We are reinventing how businesses run by accelerating our customers’ transformation in the cloud. Our strong finish to the year and the launch of RISE with SAP, our new holistic business transformation offering, position us well to meet our new outlook targets.

SAP’s Expedited Shift to Cloud will Drive Long-Term, Sustainable Growth – Luka Mucic, Chief Financial Officer SAP

In a uniquely challenging environment, 2020 was a record year for cash flow in every single quarter and the full year. Our better-than-anticipated top line performance combined with our quick response on the cost side drove strong operating profit. SAP’s expedited shift to the cloud will drive long-term, sustainable growth while significantly increasing the resiliency and predictability of our business.

Cloud Infrastructure Markets are Primarily Focused in North America and Western European Regions

The cloud infrastructure market is growing at a CAGR of 11.3% during the forecast period 2015–2020. The market growth is mainly due to the growing deployment of new cloud infrastructure setups as well as upgrading of existing cloud infrastructure setups to meet the increasing demand. The cloud infrastructure markets are primarily focused in North America and Western European regions. There has been a rapid growth to some extent in Asia Pacific region in the last two to three years. One of the major trends in the market is the need to fulfil customer demands and reach the customer expectations. The majority of the projects in the Western Europe region are adopting IaaS service to build the ecosystem faster and offer better services to their clients. However, legal and regulatory issues are concerning the majority of the vendors present in the market. Some of the vendors for cloud infrastructure are AT&T, AWS, Bluelock, Cisco, Google, Microsoft, RackSpace, Red Hat, and VMware.

Roxel UK & Harrods Aviation employed Timico to Deploy Unified Communication & Collaboration Solution, MiCloud Flex

IT managed service provider, Timico has been successfully appointed by two prominent businesses, to implement MiCloud Flex solutions and drive successful digital transformation across both organisations. Global manufacturing business and Europe’s leading supplier of propulsion systems, Roxel UK, and elite aviation service provider, Harrods Aviation, both employed Timico to deploy the unified communication and collaboration solution, MiCloud Flex, and provide unrivalled support, as part of the business’ robust digital growth strategies.