Wipro will acquire London-headquartered Capco in a USD 1.45 billion

Set to be its biggest ever buyout, Wipro will acquire London-headquartered Capco in a USD 1.45 billion (over Rs 10,500 crore) deal as the Indian IT major seeks to become a “bolder and ambitious” company as well as rake in higher revenues from banking and financial services space. Announcing the deal on Thursday, Wipro said the acquisition will provide it access to 30 new large banking and financial clients and strengthen its position in the Banking, Financial Services and Insurance (BFSI) sector.

UK based Building Society takes call centre workforce management to the Cloud with NICE Systems

NICE announced today that Skipton Building Society has selected its cloud-based Workforce Management (WFM) and Employee Engagement Manager (EEM) offerings as a bundled solution for its contact centers. As part of an ongoing effort to adopt the most advanced technologies, the UK based building society chose NICE to provide its workforce with flexible scheduling capabilities and thereby improve employee satisfaction while boosting efficiencies through AI-driven forecasting and ensuring rapid ROI. The combined solution of NICE WFM and EEM in the cloud was seen by Skipton Building Society as complementing its long-term business strategy as well as its policy of employee centricity at the forefront.

We are very pleased that Skipton Building Society has joined thousands of leading contact centers around the world in using the NICE – John O’Hara, President, NICE EMEA

With the decision to migrate to the NICE WFM cloud and deploy EEM, Skipton Building Society and NICE have strengthened an existing fruitful relationship. The process was easy and transparent, bringing flexibility, savings and smarter decision-making to the building society’s workforce management with embedded AI and cloud-based technology. We are very pleased that Skipton Building Society has joined thousands of leading contact centers around the world in using the NICE suite of intelligent solutions to help optimize its operations and revolutionize employee engagement.

Roxel UK & Harrods Aviation employed Timico to Deploy Unified Communication & Collaboration Solution, MiCloud Flex

IT managed service provider, Timico has been successfully appointed by two prominent businesses, to implement MiCloud Flex solutions and drive successful digital transformation across both organisations. Global manufacturing business and Europe’s leading supplier of propulsion systems, Roxel UK, and elite aviation service provider, Harrods Aviation, both employed Timico to deploy the unified communication and collaboration solution, MiCloud Flex, and provide unrivalled support, as part of the business’ robust digital growth strategies.