Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Transform interactions into opportunities with Convin’s real-time and post-interaction suite–powered by Generative AI. Analyze and uncover actionable insights across omnichannel conversations using our in-house LLM models. Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. Increase Customer Lifetime Value by accelerating quality assurance, scaling automated coaching, and optimizing for business drivers. Differentiate customer experience using Generative AI for contact centers. Proactively address contact center productivity challenges of all customer-facing teams by focusing on conversation insights, compliance monitoring, and automated agent coaching. Leverage Convin’s LLM models to better investigate customer behavior. Empower agents to handle complex conversations by focusing on unbiased scoring, personalized coaching, and actionable feedback powered by Gen AI.
