Dialogflow, developed by Google, is a natural language understanding (NLU) platform that enables the creation of conversational interfaces for apps, websites, and devices. It uses natural language processing (NLP) and machine learning to understand and respond to user inputs. Key features include multi-platform integration with services like Google Assistant and Facebook Messenger, context management for handling complex interactions, and fulfillment via webhooks for dynamic data retrieval. Dialogflow’s main components are agents, intents, entities, contexts, and fulfillment, all of which work together to create sophisticated conversational experiences. For example, an e-commerce customer support chatbot can be built by creating an agent, defining intents for common queries, adding entities to capture specific information, setting up fulfillment to connect with an order management system, and training the agent with sample queries. This integration results in an intelligent, responsive system that enhances user engagement and support efficiency.
