Exotel, a leading provider of AI-powered customer engagement and experience solutions, successfully concluded its flagship event, EngageX 2024, in Riyadh, Saudi Arabia, with the introduction of the all-new Ameyo by Exotel. This marks a new chapter in the company’s journey, featuring the launch of the Kingdom’s first local cloud for Customer Experience (CX), integrated with local telephony and AI. This initiative represents a transformative milestone in Exotel’s commitment to supporting KSA’s digital future by providing businesses with innovative tools to enhance customer interactions, in alignment with Saudi Arabia’s Vision 2030.
The introduction of Exotel’s local cloud for CX and advanced AI for enterprise communication represents a significant advancement for businesses in Saudi Arabia, enabling them to manage customer communications with unprecedented speed, security, and scalability. This empowers companies to deliver personalized and relevant experiences at scale while adhering to the region’s rigorous data privacy regulations.
Shivakumar Ganesan, Co-founder and CEO of Exotel, commented, “The launch in Saudi Arabia signifies our commitment to fostering digital transformation across the region. By providing locally hosted, AI-powered solutions, businesses can meet the evolving needs of their customers while adhering to the Kingdom’s regulatory requirements.”
Krishnendu Paul, Senior Director of Operations & Business Strategy at Solex Plus, said, “The integration of Exotel’s first local cloud for Customer Experience (CX), combined with local telephony and AI, will significantly enhance our customer experience. It will enable us to deliver faster, more personalized interactions while ensuring the highest standards of data security and scalability.”
Awais Ahmad, IT & PMO Director at e& enterprise, added, “AI and technology are reshaping how we connect with customers, making interactions more personalized, responsive, and meaningful. From predictive insights to 24/7 support, these innovations are transforming customer experiences across Saudi Arabia. With Vision 2030 leading the way, businesses here have the unique opportunity to use AI not just to meet customer needs, but to truly elevate the way they engage, creating experiences that are smarter, faster, and more connected.”
